SangraMate Terms of Use (Australia)
Effective date: 22 October 2025
Publisher: Worklair Pty Ltd (ABN 16 685 645 452), trading as SangraMate (“we”, “us”, “our”).
Contact: info@sangramate.com | +61 412 428 803 | Suite 302, 13–15 Wentworth Ave, Sydney NSW 2000, Australia
Website: https://sangramate.com/terms
1. Acceptance of Terms
By downloading, installing, or using the SangraMate mobile or web application (“App”), you agree to these Terms of Use (“Terms”).
If you do not agree, do not use the App.
You must be at least 16 years old or have a parent/guardian accept these Terms on your behalf.
If you do not agree, do not use the App.
You must be at least 16 years old or have a parent/guardian accept these Terms on your behalf.
2. About SangraMate
SangraMate is a data-tracking and collaboration tool for people managing diabetes and their Care Circle (family, carers, or clinicians).
It enables the logging and visualisation of glucose readings, insulin doses, meals, and activities.
It enables the logging and visualisation of glucose readings, insulin doses, meals, and activities.
SangraMate is not a medical device and does not provide medical advice, diagnosis, or treatment.
All data and insights are for informational purposes only.
Always consult a qualified healthcare professional before changing medication, diet, or treatment.
All data and insights are for informational purposes only.
Always consult a qualified healthcare professional before changing medication, diet, or treatment.
3. Licence to Use
We grant you a non-exclusive, revocable, non-transferable licence to install and use the App for personal, non-commercial purposes in accordance with these Terms.
You must not:
- Reverse-engineer, decompile, or copy any part of the App.
- Circumvent security or access restrictions.
- Use the App to infringe another person’s privacy, intellectual property, or safety.
- Misuse, resell, or modify the App without written consent.
We may revoke your licence or suspend access if you breach these Terms or misuse the service.
4. Accounts and Care Circle
You are responsible for maintaining the confidentiality of your login details and the accuracy of data you share.
By inviting others to your Care Circle, you authorise them to access the shared data within the limits of the App.
You may revoke access at any time through in-App settings.
By inviting others to your Care Circle, you authorise them to access the shared data within the limits of the App.
You may revoke access at any time through in-App settings.
5. Privacy
Our collection, use, and disclosure of personal information are governed by the SangraMate Privacy Policy, available at https://sangramate.com/privacy.
By using the App, you consent to handling of your information as described there.
6. Medical Disclaimer (critical)
SangraMate is not a substitute for professional medical advice.
Do not rely on any information in the App to make urgent or life-critical decisions.
Always seek the advice of your physician or other qualified healthcare provider regarding any questions or concerns about your health or treatment.
Do not rely on any information in the App to make urgent or life-critical decisions.
Always seek the advice of your physician or other qualified healthcare provider regarding any questions or concerns about your health or treatment.
If you experience hypoglycaemia, hyperglycaemia, or any medical emergency, contact emergency services immediately.
To the fullest extent permitted by law, SangraMate and Worklair Pty Ltd disclaim any responsibility for injury, loss, or damage arising from reliance on data or suggestions within the App.
7. Fees and Subscriptions
Some features may require a paid subscription.
All prices include GST where applicable.
We use secure third-party processors and do not store full payment details.
You may cancel subscriptions at any time; fees already paid are non-refundable except as required by the Australian Consumer Law.
All prices include GST where applicable.
We use secure third-party processors and do not store full payment details.
You may cancel subscriptions at any time; fees already paid are non-refundable except as required by the Australian Consumer Law.
8. Updates and Availability
We may update, modify, or discontinue parts of the App at any time.
Updates may be installed automatically.
We do not guarantee uninterrupted or error-free access.
Updates may be installed automatically.
We do not guarantee uninterrupted or error-free access.
9. Intellectual Property
All content, code, trademarks, and designs within SangraMate are owned by or licensed to Worklair Pty Ltd.
You receive only the right to use the App under these Terms.
Feedback or suggestions you provide may be used freely to improve the App without obligation.
You receive only the right to use the App under these Terms.
Feedback or suggestions you provide may be used freely to improve the App without obligation.
10. Third-Party Services
The App may integrate with third-party providers (e.g., LibreLinkUp, cloud hosting, analytics).
Their own terms and privacy policies govern your use of those services.
We are not responsible for third-party content or outages.
Their own terms and privacy policies govern your use of those services.
We are not responsible for third-party content or outages.
11. Limitation of Liability
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
If the App is used for personal, domestic, or household purposes, our liability for any failure to comply with a consumer guarantee is limited, at our option, to:
- re-supplying the service, or
- paying the cost of having the service re-supplied.
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use or inability to use the App, including data loss or inaccurate readings.
12. Indemnity
You agree to indemnify Worklair Pty Ltd against all claims, liabilities, damages, costs, or expenses (including legal fees) arising from your breach of these Terms, misuse of the App, or violation of any law or third-party rights.
13. Termination
You may stop using the App at any time.
We may suspend or terminate access without notice if:
We may suspend or terminate access without notice if:
- you breach these Terms;
- your account is inactive for extended periods; or
- we discontinue the App.
Upon termination, your licence immediately ends and you must cease using the App.
Sections relating to medical disclaimer, intellectual property, limitation of liability, and governing law survive termination.
14. App Store & Google Play
If you downloaded the App from the Apple App Store or Google Play Store:
- These platforms are third-party beneficiaries of these Terms.
- Your use of the App must also comply with their respective terms of service.
- They are not responsible for support, maintenance, or claims relating to the App.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in the courts of Sydney, NSW.
Any disputes will be resolved in the courts of Sydney, NSW.
16. Changes to These Terms
We may update these Terms to reflect changes in our practices or legal obligations.
Updates will be posted on https://sangramate.com/terms with a new effective date.
Continued use after publication constitutes acceptance of the revised Terms.
Updates will be posted on https://sangramate.com/terms with a new effective date.
Continued use after publication constitutes acceptance of the revised Terms.
17. Contact
Worklair Pty Ltd (ABN 16 685 645 452)
Suite 302, 13–15 Wentworth Ave, Sydney NSW 2000, Australia
Suite 302, 13–15 Wentworth Ave, Sydney NSW 2000, Australia
📧 info@sangramate.com 📞 +61 412 428 803